We would rather you had the right thing than our money. If something you bought is not what you expected, tell us — the terms below are what we commit to, not the most we will ever do.
This policy covers everything sold by ACE Global Pro. Where a product page states more generous terms, those apply.
1. Memberships
- Cancel any time. Your access continues to the end of the period you have already paid for. Nothing renews after that.
- The current period is not refunded when you cancel part-way through — you keep the access you paid for instead.
- First purchase: 7 days. If a membership is not for you, ask within 7 days of your first payment and we will refund it in full, provided you have not made substantial use of it.
- Renewals are not covered by that 7-day term. We email before an annual renewal, so it is never a surprise.
2. Single apps bought outright
Apps bought on their own, rather than through a membership, are a permanent purchase.
- 7 days from purchase, provided you have not made substantial use of the app.
- Several apps have a free tier. We would rather you tried that first than bought something you did not need.
3. Desktop software
Applications you download and run on your own Mac, unlocked with a licence key.
- 14 days from purchase.
- We ask that you deactivate the licence from inside the app so the seat is released. If you cannot, tell us and we will handle it.
- These applications offer a free trial. Please use it — it is the surest way to know the software runs correctly on your Mac before you pay.
4. Courses and programmes
- Self-paced courses: 7 days, provided you have not completed a substantial part of the course.
- Live cohorts and scheduled programmes: a full refund up to 7 days before the start date. Once a cohort begins, fees are not refundable — a seat withheld from someone else cannot be recovered. Individual programme pages may state different terms, and those apply.
5. eBooks and downloads
Digital publications are not refundable once downloaded, because the file cannot be returned. The same applies to digital publications delivered as instant online access: once access is granted, the purchase is refundable only if the content is faulty, incomplete, or not as described. If a file is faulty, incomplete, or not what the page described, tell us and we will fix it or refund it.
6. ACE Prime and mentorship
- Unused expert credit is refundable at any time while your subscription is active.
- Sessions already delivered are not refundable.
- If a mentor does not attend a confirmed session, that session is refunded or rescheduled — your choice.
7. Always refunded, without argument
Whatever else this policy says, we refund in full when:
- you were charged twice for the same thing;
- you were charged and did not receive what you paid for;
- you received the wrong item;
- a payment was taken in error.
No time limit applies to these. Tell us and we will put it right.
8. How to ask for a refund
Email support@aceglobalpro.com with the order number from your receipt and a line about what went wrong. The order number is on every receipt we send.
- We reply within 2 working days.
- Approved refunds are issued within 5–7 working days to the original payment method. Your bank may take a few days more to show it.
- Refunds always return to the method you paid with. We cannot send them anywhere else.
9. What "substantial use" means
We use that phrase rather than pretend it can be measured exactly. It means having consumed a meaningful part of what you bought — finishing most of a course, working through the bulk of an app’s content. Trying something properly and deciding it is not for you is not substantial use. Where it is a close call, we decide in your favour.
10. Chargebacks
Please write to us before raising a dispute with your bank. A chargeback takes weeks and costs us a fee; an email usually settles the matter the same day.
11. Who you are buying from
ACE Global Pro - Aspire, Communicate, Excel
Mantri Alpyne, Banashankari Phase V, Dr. Vishnuvardhana Road, Bengaluru 560061, Karnataka, India
UDYAM ID: UDYAM-KR-03-0569842
This policy is governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction over disputes arising from it. It forms part of our Terms of Service.