ACE Global Pro · ACE Media Vault
Last updated: 10 November 2026
EULA version: MEDIAVAULT-EULA-2026-11-10 · Product Schedule version: MEDIAVAULT-SCHEDULE-2026-11-10
This End User Licence Agreement ("Agreement") is between ACE Global Pro Edtech Private Limited, CIN U85499KA2026PTC229657, having its registered office at F1007 Mantri Alpyne, Dr Vishnuvardhana Road, Chikkalasandra, Bengaluru 560061, Karnataka, India ("ACE", "we", "us" or "our"), and the person or entity that downloads or uses the app ("you").
This Agreement governs your use of ACE Media Vault for iPhone and iPad ("Media Vault" or the "Software") and of the free ACE Media Vault Companion for Mac ("Companion"), which is part of the Software. The Product Schedule at the end of this document forms part of this Agreement. If the Product Schedule conflicts with this Agreement on a product-specific commercial term, the Product Schedule controls for that term. Mandatory law controls over both. This Agreement replaces Apple's standard Licensed Application End User License Agreement for Media Vault, and clause 18 sets out the terms Apple requires.
1.1 You accept this Agreement by downloading Media Vault from the App Store or by using it. If you download the Companion from ACE's website, you accept it by installing or using the Companion.
1.2 If you do not agree, do not download or use the Software.
1.3 You must be legally competent to enter this Agreement. If you accept for an organisation, you confirm that you have authority to bind it. A person who is not competent to contract must not make the in-app purchase.
1.4 The Privacy Notice describes how personal data is handled. Accepting this Agreement does not waive any privacy right or create consent broader than the specific processing described there.
2.1 ACE grants you a non-exclusive, non-transferable, revocable licence to use Media Vault on Apple devices you own or control, as allowed by Apple's usage rules for the App Store.
2.2 Media Vault is free to download. The free edition holds a limited number of videos, photos and PDFs, shown in the Product Schedule and inside the app.
2.3 One in-app purchase, "ACE Media Vault Unlock", removes those limits. It is a one-time purchase, not a subscription. You pay Apple through the App Store; Apple, not ACE, takes your payment.
2.4 You can restore an unlock you already bought, on a device that uses the same Apple Account, by choosing Restore Purchases in Settings. Whether Family Sharing applies is shown on the App Store listing.
2.5 The free edition is provided so you can judge whether Media Vault suits you before you buy.
3.1 "Pay once", "unlock for good", "yours to keep" and similar wording mean:
3.2 Those phrases do not transfer copyright or ownership of the Software and do not promise:
4.1 The unlock includes the updates ACE makes generally available for Media Vault through the App Store during the twelve months beginning on the day you buy it. ACE does not intend to charge existing buyers for updates after that period, and will tell you before any change.
4.2 If ACE ever offers a later paid version, it will be offered as a separate product on separate terms. ACE will not remotely disable the version you already have merely to make you buy the later one, subject to the system and third-party dependencies in the Product Schedule.
4.3 Security, compatibility or maintenance updates do not extend the twelve-month period.
5.1 The Companion is a free menu-bar app for macOS 14 or later, downloaded from ACE's website (aceglobalpro.com/apps). It serves one folder you choose on your Mac to iPhones you have paired with it.
5.2 ACE grants you a non-exclusive, non-transferable, revocable licence to use the Companion on Macs you own or control, to transfer files between those Macs and your own devices.
5.3 You choose the folder. Files you copy from the phone to the Mac are stored in that folder in readable, unencrypted form, protected only by your Mac's own protections. Files on the Mac are not encrypted by Media Vault.
5.4 Do not pair a device you do not control and do not give a pairing code to anyone you do not trust. Pair only on a network you trust.
6.1 You may use the Software only for your own lawful purposes and as this Agreement permits.
6.2 Except where applicable law expressly permits it, you must not:
6.3 Nothing in this Agreement restricts rights that mandatory law gives you.
7.1 You keep your rights in the videos, photos, PDFs and other files you put in Media Vault. ACE does not acquire ownership of them and does not receive them.
7.2 Media Vault is a general-purpose private storage, player and editing tool. You are responsible for having the rights and permissions needed to store, play, copy, trim, join, convert, transfer or otherwise use your files.
7.3 You must not use the Software to infringe copyright, bypass digital-rights controls, store or share unlawful material, or expose another person's files without permission. Media Vault does not download media from websites or social networks.
7.4 Media Vault creates, copies, moves, replaces or deletes files only when you use the corresponding feature. Keep your own independent backups of anything important before you use edit, join, convert, move-to-external-drive, restore or Mac-transfer functions.
8.1 Media Vault encrypts every file in your vault on your device with a key that is created on your device and held in the iPhone's Keychain. The key is not sent to ACE and ACE does not hold a copy.
8.2 ACE has no back door. If the key is lost and you do not hold a working recovery package and its passphrase, ACE cannot recover your files and nobody can.
8.3 The Keychain key is tied to the device. A backup restored onto a different phone never carries the key, and a reset phone loses it, so your vault files can become unreadable. To prevent that, create a recovery package in Settings, protect it with a passphrase you will remember, and store it somewhere safe that is not only on this phone. A recovery package is your responsibility: check that it opens before you rely on it.
8.4 Face ID, Touch ID and your device passcode are handled by Apple's system. Media Vault receives a yes-or-no result and never receives biometric data.
8.5 Encryption does not protect against every risk, including deletion, hardware failure, a device that is unlocked and in someone else's hands, malware, loss of your passcode or recovery passphrase, or a backup you did not verify. Media Vault is not represented as independently security-certified.
9.1 Transfer is optional and is off unless you pair a Mac. It connects your iPhone to your own Mac, directly, over your home network or an address you type (for example a private network address you set up with a separate service such as Tailscale).
9.2 Connections use HTTPS with a certificate your iPhone remembers when you pair. A pairing code is typed on the phone and is not sent over the network.
9.3 To send a file your phone decrypts it into a temporary copy, which it deletes afterwards. Files you transfer are stored on the Mac in readable form (clause 5.3).
9.4 The Companion listens on your Mac's network connections and announces your Mac's computer name and local network name to nearby devices on any network the Mac joins while the Companion is running. Quit the Companion, or turn off "Launch at login", on networks you do not trust.
9.5 Tailscale and similar services are independent third-party services with their own terms and privacy practices. ACE does not provide or control them.
10.1 The Privacy Notice explains what stays on your device, what goes to Apple when you buy, what goes to your own Mac when you transfer, and your choices.
10.2 Media Vault contains no ACE account, advertising, behavioural analytics, tracking or crash-reporting component, and sends nothing to ACE.
11.1 Support: support@aceglobalpro.com.
11.2 Apple processes App Store payments and App Store refund requests under Apple's terms. To ask for a refund, use "Report a Problem" at reportaproblem.apple.com or Apple's support. ACE cannot itself reverse an App Store charge, but ACE remains responsible for the remedies and assistance that applicable law requires from ACE as developer, licensor and seller, and will take the steps within its control to give them.
11.3 If something went wrong with the Software and you ask ACE for help, ACE will help you document the problem, will fix a defect for which ACE is responsible, and will confirm the facts to Apple on request. These rules add to, and do not reduce, your rights under Apple's terms or mandatory law:
1. Duplicate or erroneous charge: ask Apple for a refund; ACE will confirm what it can.
2. Unlock not delivered: if you were charged and the unlock did not apply after Restore Purchases, contact ACE with your Apple order ID and ACE will help resolve it, and will support your request to Apple.
3. Material defect or misdescription: a refund, repair, replacement or other remedy required by law where the Software is defective, deficient, materially unlike its description, or lacks a material advertised function on a supported device, unless an excluded circumstance caused it.
4. Change of mind after unlocking, or an unsupported device where the requirements were accurately shown: ordinarily left to Apple's decision, unless mandatory law requires otherwise.
5. How to ask ACE: e-mail support@aceglobalpro.com with your Apple order ID, the date, what went wrong, and what you are asking for. Never send passwords, recovery passphrases, full card details or files from your vault.
6. Response: ACE will acknowledge a consumer complaint within forty-eight hours and will redress it within one month, as applicable law requires.
7. ACE's internal approval rules govern internal authority only. They never remove or delay a remedy required by law.
12.1 ACE Media Vault is actively developed. ACE will keep improving it, features and behaviour may change in updates, and occasional defects are possible. The unlock you buy is the one described in this Agreement and continues unchanged.
12.2 Continued development does not permit ACE to misdescribe the Software and does not reduce your rights under this Agreement, Apple's terms or mandatory law, including clauses 11 and 15.
13.1 ACE warrants that it has authority to grant the licence and will provide the Software substantially in accordance with the material description in the Product Schedule, subject to stated dependencies and limitations.
13.2 To the fullest extent permitted by law, and subject to clauses 11, 12.2 and 15, the Software and optional third-party services are provided on an "as available" basis. ACE does not promise uninterrupted or error-free operation, support for every file format, compatibility with devices or operating systems outside the Product Schedule, or that a file that Apple's system cannot decode can be played.
14.1 This licence continues until it is terminated. ACE may terminate it for your material breach if, where the breach can be cured, you do not cure it within fourteen days after written notice.
14.2 ACE will not terminate a paid unlock merely because the included-update period ends or the Software is later withdrawn.
14.3 On valid termination you must stop using and delete the Software. Provisions concerning ownership, restrictions, your files, third-party terms, disclaimers, liability, disputes and accrued rights survive as applicable.
15.1 Nothing in this Agreement excludes or limits liability or a remedy that applicable law does not permit ACE to exclude or limit, including mandatory consumer rights and liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury where legally applicable.
15.2 Subject to clause 15.1, ACE is not liable for indirect or consequential loss, or for loss caused by unlawful use of your files, a third-party service, an unsupported device or system, failure to keep backups, or loss of your device passcode, vault key or recovery passphrase, to the extent permitted by law.
15.3 Subject to clause 15.1, ACE's aggregate contractual liability relating to the unlock will not exceed the greater of the amount paid for it or the minimum remedy required by law.
15.4 This clause does not limit obligations under the Consumer Protection Act, data-protection law, intellectual-property law, or any other mandatory law that does not permit ACE to limit them.
16.1 The terms in force when you buy continue to govern the unlock you bought unless a change is required by law or you affirmatively accept a replacement.
16.2 ACE may update the Privacy Notice to reflect an actual processing or legal change, and will provide any notice or consent required before materially new processing begins.
17.1 This Agreement is governed by the laws of India.
17.2 Subject to any forum or jurisdiction that mandatory law gives you, courts in Bengaluru, Karnataka have jurisdiction over disputes concerning this Agreement.
17.3 Nothing in this clause prevents an Indian consumer from using a competent consumer commission or another statutory remedy.
17.4 If you are a consumer outside India, you keep the protections that the law of your place of residence gives you and that cannot be waived by contract, and any court or forum that law gives you.
18.1 Acknowledgement. This Agreement is concluded between you and ACE only, and not with Apple Inc. ("Apple"). ACE, not Apple, is solely responsible for the Software and its content. This Agreement may not provide usage rules for the Software that conflict with the Apple Media Services Terms and Conditions.
18.2 Scope of licence. The licence granted to you for Media Vault is a limited, non-transferable licence to use it on any Apple-branded products that you own or control and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the Software may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing where Apple allows it.
18.3 Maintenance and support. ACE, and not Apple, is solely responsible for providing any maintenance and support services for Media Vault, as specified in this Agreement or required by law. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services.
18.4 Warranty. ACE, and not Apple, is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If Media Vault fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for Media Vault to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to it.
18.5 Product claims. ACE, and not Apple, is responsible for addressing any claims by you or any third party relating to Media Vault or your possession and use of it, including product-liability claims; any claim that it fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection, privacy or similar law. Nothing in this Agreement limits ACE's liability beyond what applicable law permits.
18.6 Intellectual property. If a third party claims that Media Vault or your possession and use of it infringes that party's intellectual property rights, ACE, and not Apple, is solely responsible for the investigation, defence, settlement and discharge of the claim.
18.7 Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
18.8 Developer name and address. Questions, complaints or claims about Media Vault: ACE Global Pro Edtech Private Limited, F1007 Mantri Alpyne, Dr Vishnuvardhana Road, Chikkalasandra, Bengaluru 560061, Karnataka, India; e-mail support@aceglobalpro.com.
18.9 Third-party terms. You must comply with any applicable third-party terms when using Media Vault — for example, the terms of any network or private-network service you choose to connect your Mac with.
18.10 Third-party beneficiary. ACE and you acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement and that, upon your acceptance of it, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.
19.1 This Agreement, the Product Schedule and Apple's terms for App Store purchases are the agreement concerning Media Vault. The Privacy Notice and the Third-Party Notices are provided for your information and are not terms of this Agreement.
19.2 If a provision is unenforceable, it will be applied to the maximum lawful extent and the remainder will continue.
19.3 ACE's failure to enforce a provision once is not a waiver.
19.4 You may not transfer this Agreement without ACE's written consent, except where law permits transfer notwithstanding this restriction. ACE may transfer it with the Media Vault business.
ACE Global Pro Edtech Private Limited
F1007 Mantri Alpyne, Dr Vishnuvardhana Road, Chikkalasandra
Bengaluru 560061, Karnataka, India
CIN U85499KA2026PTC229657
Support: support@aceglobalpro.com
Grievance Officer: Nupoor Mohanty, grievance@aceglobalpro.com
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Schedule version: MEDIAVAULT-SCHEDULE-2026-11-10 · Last updated: 10 November 2026
ACE Global Pro Edtech Private Limited, CIN U85499KA2026PTC229657, F1007 Mantri Alpyne, Dr Vishnuvardhana Road, Chikkalasandra, Bengaluru 560061, Karnataka, India. Support: support@aceglobalpro.com. Grievance Officer: Nupoor Mohanty, grievance@aceglobalpro.com. Payment is taken by Apple through the App Store.
Version 1.0. ACE keeps developing the Software (EULA clause 12). This does not reduce your rights under the EULA, Apple's terms or mandatory law.
Full refund within 14 days of purchase, for any reason, whether or not you have used the unlock: e-mail support@aceglobalpro.com. See EULA clause 11. Statutory consumer rights always apply.