ACE Global Pro · ACE Media Vault
Last updated: 10 November 2026
Privacy Notice version: MEDIAVAULT-PRIVACY-2026-11-10
ACE Global Pro Edtech Private Limited, CIN U85499KA2026PTC229657, registered at F1007 Mantri Alpyne, Dr Vishnuvardhana Road, Chikkalasandra, Bengaluru 560061, Karnataka, India ("ACE", "we", "us") provides ACE Media Vault for iPhone and iPad ("Media Vault") and the free ACE Media Vault Companion for Mac ("Companion").
Privacy questions, requests and grievances: Nupoor Mohanty (Grievance Officer), grievance@aceglobalpro.com. Support: support@aceglobalpro.com.
This notice separates information that stays on your iPhone, information that goes to Apple, and information your iPhone sends to your own Mac.
Media Vault stores the following on your device:
The vault itself is kept in the app's own storage, or in a folder you choose on an external drive, where file and collection names stay readable and file contents are encrypted. Copies you make with "Copy to Files", or with the setting "Also keep a copy in Files", are readable and are not encrypted.
Local information stays until you delete it, remove an item, turn a feature off, forget a paired Mac, delete the app, or erase the phone. iOS may keep Keychain items after an app is deleted. Deleting the vault key or losing it, with no recovery package, makes the encrypted files permanently unreadable (see the EULA, clause 8).
Media Vault reads only the files you choose to bring in, through the system Photos picker, the Files picker, a transfer from your paired Mac, or by restoring a recovery package. It does not ask for access to your whole photo library. It does not upload your files to ACE.
Media Vault creates, copies, moves or deletes files only through features you choose. Face ID, Touch ID and your passcode are handled by iOS: Media Vault receives a yes-or-no answer, never your fingerprint, face or passcode.
If you buy the unlock, restore it, or look at its price, Media Vault talks to Apple's App Store through Apple's StoreKit. Apple processes your payment and your Apple Account details under Apple's own privacy policy. ACE does not receive your name, card, Apple Account or any purchase details from Media Vault. Apple may give ACE sales reports and, only if you agreed in iOS settings to share with developers, summary usage or crash information, which does not identify you to us.
Until you open "Macs nearby" or start pairing, Media Vault sends nothing over any network except as stated in clause 5.
When you use "Macs nearby", your iPhone looks for Macs on your local network that run the Companion, using Bonjour on the service _acevault._tcp. iOS asks your permission (Local Network). The Companion advertises your Mac's computer name, its local network name (for example name.local) and its certificate fingerprint to devices on that network.
When you pair and use a Mac, your iPhone connects directly to that Mac over HTTPS, at the address you chose or the one found nearby, on port 47832. This can be your home network or an address you typed that reaches your Mac on a private network you set up yourself, such as Tailscale. The Mac's certificate is checked against the fingerprint your phone stored when you paired; a different certificate is refused. The connection sends:
ACE does not receive any of this. It goes only to the Mac you paired. Files copied to the Mac are stored in the folder you chose, in readable form. You can forget a paired Mac on the phone, and a paired iPhone on the Mac.
The Companion is a separate, optional download from ACE's website. It makes no outgoing network connections. It listens for connections from your paired iPhones and announces itself with Bonjour while it runs, on whatever network your Mac is on. It stores on your Mac:
It checks Touch ID or your login password before serving files and locks on sleep. It records only status messages, never file names, in the macOS system log. Deleting a file from the phone's Mac view moves it to a "Recently Deleted" folder and then to the Mac's Trash. Downloading the Companion from ACE's website gives the website host your IP address and ordinary request details (see the website privacy notice).
When you use Share, Export, AirDrop, Save to Files or create a recovery package, the file goes where you send it, under that app's or service's rules. A recovery package contains your vault key (protected by the passphrase you choose) and encrypted copies of your files and library information; anyone who has the package and the passphrase can open your vault. Keep both safe and apart.
iCloud Backup: by default Media Vault keeps its encrypted vault files out of iCloud Backup. You can change that in Settings. Your library information (clause 3) and settings are not covered by that switch. Your vault key is stored so it stays on this device only: a backup restored onto a different device never carries it, so a recovery package is the way to open your vault there.
Media Vault is rated 4+ and has no account and collects no information from anyone, including children. Parents and guardians are responsible for what a child stores in the vault.
Files are encrypted on your device before they are stored. The vault key stays in the iPhone's Keychain. Mac transfer uses HTTPS with a pinned certificate and a pairing token. No system is perfectly secure. Do not pair devices you do not control, and keep your phone's passcode and your recovery passphrase safe.
You control your data in the app: delete items, turn off the Vault lock, forget a Mac, delete the app. Because ACE holds none of your vault data, there is nothing for ACE to export or erase for you. Where Indian data-protection law, or the law where you live, gives you a right over personal data that ACE holds, write to the Grievance Officer in clause 1; ACE will respond within the time the law requires. Complaints about Apple's handling of your purchase go to Apple.
ACE may update this notice to reflect an actual change in processing or in the law, and will provide any notice or consent required before materially new processing begins. The version date is at the top.
If you write to ACE (support or grievance e-mail) ACE receives what you send and keeps it to answer you and as the law requires. If you download the Companion from ACE's website, the website host receives your IP address and ordinary request details; the website's own privacy notice covers that. Neither is information from the app.
The situations in clauses 5 to 8 are the only ones in which Media Vault or the Companion sends information anywhere off the device it runs on. There is no other situation. If you find one, it is a bug: tell us at support@aceglobalpro.com.