ACE Global Pro · ACE Media Vault
A private, encrypted vault for your videos, photos and PDFs on iPhone and iPad. Watch, trim, split and join videos without unlocking them. No account, no analytics, no subscription.
Write to support@aceglobalpro.com. Please include your iPhone or iPad model, the iOS version, the version of Media Vault, and what you expected to happen.
I changed phones. How do I open my vault?
Your vault key stays on the phone that created it and never reaches a backup or a server. To move to a new phone, create a recovery package with a passphrase on the old phone, then restore it on the new one. Keep the package and the passphrase safe and apart.
I lost my key or my recovery passphrase.
ACE holds neither, so ACE cannot recover your files. This is the privacy design, explained in the Licence, clause 8.
What does the free version include, and what does the unlock add?
The free version holds 3 videos, 10 photos and 1 PDF. A single purchase unlocks everything, with no subscription.
Refunds and purchase problems.
Media Vault is bought through the App Store. Apple processes the payment and refund requests; use reportaproblem.apple.com. Write to us if something is wrong with the app itself.
Can I use it with my Mac?
Yes. The free ACE Media Vault Companion for Mac lets your phone browse a folder on your Mac and copy files both ways over your own network, with a pairing code and a pinned certificate.
ACE Global Pro Edtech Private Limited, CIN U85499KA2026PTC229657
F1007 Mantri Alpyne, Dr Vishnuvardhana Road, Chikkalasandra
Bengaluru 560061, Karnataka, India
Grievance Officer: Nupoor Mohanty, grievance@aceglobalpro.com