1. Overview
This policy describes how you can request the deletion of your personal data from ACEGlobal Pro™'s systems. We are committed to protecting your privacy and ensuring you have control over your personal information.
2. What Data We Store
We store data you provide to us when you create an account, purchase products, and interact with our services. This may include:
- Account Information: Your name, email address, and password (encrypted).
- Profile Information: Any additional information you add to your profile, such as a profile picture or bio.
- Purchase & Access Data: Information about the products you have purchased or subscribed to (eBooks, apps, practice tools, software, membership plans), your progress within them, and any certificates or completions earned, where applicable.
- Payment History: A record of your transactions, though detailed financial information is handled by our payment processors.
- Communications: Any messages you send to us or post on our platform.
3. How to Request Data Deletion
If you have an active membership, cancel it from your Membership page first. Deleting your account does not cancel an active subscription.
Delete your account yourself. Sign in, open Settings, and choose “Delete my account permanently”. This immediately removes your voice recordings, your name, phone number and address, your sign-in and your access to every ACE app. We keep records of what you bought and paid, because tax law requires it, without your name or email.
Or ask us. If you cannot sign in, or you were enrolled by your institution, email support@aceglobalpro.com from the address on your account with the subject Data Deletion Request. For accounts created through an institution we can act only on the institution’s written request. We confirm your identity, then complete the request within 30 days.
Backups. Encrypted backups of our database roll off within 14 days; deleted data is not restored into the live service.
4. The Deletion Process
- Verification: Upon receiving your request, we will send a confirmation email to the address on file to verify your identity and prevent unauthorized deletion requests. You must reply to this email to confirm your request.
- Processing Time: Once confirmed, we will process your request within 30 days.
- Anonymization and Deletion: We will permanently and irreversibly delete your personal data from our production systems. Certain non-personal, anonymized data (e.g., aggregated usage statistics) may be retained for analytical purposes, but this data will not be linked to you in any way.
- Legal Holds: Please note that we may be required to retain certain information for legal or regulatory purposes, such as transaction records for financial auditing. This information will be securely stored and will not be used for any other purpose.
5. Confirmation of Deletion
Once the deletion process is complete, we will send you a final email confirming that your data has been erased from our systems. After this, you will no longer be able to access your account or any of your purchased products or content.
6. Contact Us and Grievance Officer
If you have any questions about this Data Deletion Policy, please contact us at support@aceglobalpro.com.
Grievance Officer
Name: Nitin Gourishankar Bhamri, Proprietor, ACE Global Pro - Aspire, Communicate, Excel
Email: grievance@aceglobalpro.com
Phone: +91-9606783078
Address: Mantri Alpyne, Banashankari Phase V, Dr. Vishnuvardhana Road, Bengaluru - 560061, Karnataka, India
We acknowledge every complaint within 48 hours and resolve it within 30 days of receiving it. If you are not satisfied with our reply, you may approach the consumer commission that has jurisdiction over your complaint.